Store policy

Refund, Exchange & Cancellation Policy

Effective Oct 14, 2026

Refunds are available within 3 days of purchase and exchanges within 7 days, both with a receipt. Orders can only be canceled while they are still waiting for in-store pickup. Every return or exchange must be unworn and in the same condition as when it was purchased.

This policy applies to purchases made in our store at 600 Central Avenue, Suite 101, Great Falls, MT, and online.

Condition requirements

Every refund, exchange and cancellation requires the item to be in the same condition as when it was purchased. Staff inspect each item before approving it.

Items are not eligible if they:

• Have been worn, washed or altered
• Have stains, odors (including smoke, perfume or pet odors), pet hair, or new damage
• Are missing original tags, store price tags, belts, accessories or parts that came with them
• For glassware and home goods: are chipped, cracked, or used

A receipt is required for every refund and exchange. This can be a printed receipt, or an email or text receipt from Square. Without a receipt, we cannot process a refund or exchange.

Tamz Clozet decides whether an item meets these requirements, and may refuse a return or exchange that doesn't.

Refunds

Refunds are available for 3 days from the date of purchase, with a receipt. The purchase date counts as day 1. For example, an item bought on Monday can be refunded through the end of business on Wednesday.

1. Bring the item and your receipt to the store during business hours.
2. Staff will inspect the item to confirm it meets the condition requirements.
3. Once approved, the refund goes back to the original payment method. Card refunds usually take 5–10 business days to appear, depending on your bank. Cash purchases are refunded in cash.

After 3 days, a refund is no longer available, but you can still exchange the item within 7 days of purchase.

Shipping charges on online orders are not refunded.

Exchanges

Exchanges are available for 7 days from the date of purchase, with a receipt. The purchase date counts as day 1.

1. Bring the item and your receipt to the store during business hours.
2. Staff will inspect the item to confirm it meets the condition requirements.
3. Choose a replacement item from the store:
   • If it costs the same, it's an even swap.
   • If it costs more, you pay the difference.
   • If it costs less, the difference is given as store credit. No cash or card refund is given for the difference.

Because most of our items are one of a kind, we can't hold an item for exchange or guarantee the same item in another size.

Each item can be exchanged once. An item received in an exchange cannot be refunded or exchanged again.

Order cancellations

Only online orders placed for in-store pickup can be canceled, and only before they are picked up. Orders placed for shipping cannot be canceled once they have been sent.

• In-store pickup orders: call the store or reply to your order confirmation with your order number before you pick up. The full amount is refunded to your original payment method.
• Shipped orders: once your order has shipped, it cannot be canceled. You can return or exchange it under the refund and exchange rules above, counted from the date of purchase.
• Unclaimed pickup orders: orders not picked up within 7 days of the ready-for-pickup notice may be canceled by the store and refunded, and the items returned to the sales floor.

Online orders, final-sale and damaged items

• Returning online orders: bring the item and your email receipt to the store within the time limits above. Shipping charges are not refunded. If you return by mail instead, you pay the return shipping, and the time limit is based on when we receive it.
• Final-sale items: items marked "Final Sale," clearance items, intimates, swimwear, socks, jewelry and gift cards cannot be refunded or exchanged.
• Damaged or wrong items: if your online order arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos. We'll make it right with a refund, exchange or store credit, including shipping.
• Store credit: store credit has no cash value and can be used on any future purchase.

Questions? Visit us at 600 Central Avenue, Suite 101, Great Falls, MT 59401 or call (406) 916-7310.

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